I wanted to share about a GREAT experience that I had. I recently had a flash that stopped working which was a gift when I purchase a laptop last year. I contacted customer service about the problem. The CS person name was Rita. Rita has to be the best CS person I have ever dealt with in any CS type business. Rita stayed in contact and answered every question I had in a timely and efficient manner. The online store may not be the cheapest prices around but due to their level of Customer Service and absolute customer care I will most likely never buy from another online shop. I just cant say enough positive things about their Customer Service. When youre looking for any type of product you should not only consider price, but the level of Customer Service should also be taken into consideration. The online store and Rita get an Acer from me!! You may ask me which shop I was purchase from now. It is laptopspark.