I live in America. Last month I order an ASUS notebook from laptopspark.com which is located in China. Firstly I was a litter worry about that I can not contact them by daylight. So I call them on 10 AM in America, it is in midnight in China. I do not think they will respond me at that moment. But there is a sweet voice come to my ear. She responds me quickly, the girl said customer service will be work in 24 hours. Without the worry, I order from them.